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Emergency Information

1-800-344-4077

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


Emergency Contact
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    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
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      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bedroom
      • Bathroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • Paperless Billing
      • AutoPay
      • Budget Plan
      • CHOICE®
      • Standard Choice Offer
      • Transportation Service
      • Governmental Aggregation
    • Financial Support
      • Payment Plans
      • Shut Off and Reconnect Process
      • Income-Eligible Assistance Programs
        • Eligibility Calculator
        • Resource Center
      • Give the Gift of Energy
      • Contribute to HeatShare
    • Understanding Your Bill
    • Report a Payment
  • Ways to Save
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      • Home Energy Saving Tips
      • Income-Eligible Weatherization
      • Heating Cost Calculator
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Eastern and Southern Ohio Projects

Get the latest on projects near you

See project timelines and information

Barnesville

Tacoma MP
Start Date June 2024
Customer Letter

Chillicothe

Ewing Street
Start Date: January 2024
Customer Letter

Clark

Clark AMRP
Start Date: March 2024 

East Liverpool

Erie St. (Pennsylvania Ave - Phase 4)
Start Date: February 2024
Customer Letter

Florence

Florence LP
Start Date: 2024

Granville

Granville LP
Start Date: January 2024
Customer Letter

Ironton

Spruce Street
Start Date: March 2024
Customer Letter

Wyanoke Street
Start Date: Deferred to 2025
Customer Letter

Vine Street
Start Date: Deferred to 2025
Project Map


Jacobsburg

Centerville IP
Start Date: July 2024
Customer Letter

Martins Ferry

 Martins Ferry Phase 8
Start Date: Deferred to 2025

Newark

Elmwood (Phase 7)
Start Date: Spring 2024
Customer Letter

North St. (Phase 6)
Start Date: January 2024
Customer Letter

Norwich

Norwich IP
Start Date: March 2024 
Customer Letter

Wintersville

Bantam Ridge Phase 1
Start Date: January 2024
Customer Letter

Zanesville

Schneider Alley
Start Date: Spring 2024 
Customer Letter

For more info

I'm here to assist you from 8 a.m. to 5 p.m. Monday through Friday and at select community meetings.

Raquel Colon
1-419-351-8398
rcolon@nisource.com

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      • Columbus and Springfield Projects
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    • Northern Loop Pipeline Project
    • Vegetation Management
    • Property Restoration
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).