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Emergency Information

1-800-344-4077

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).


Emergency Contact
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Welcome
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    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
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      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
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      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bedroom
      • Bathroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • Paperless Billing
      • AutoPay
      • Budget Plan
      • CHOICE®
      • Standard Choice Offer
      • Transportation Service
      • Governmental Aggregation
    • Financial Support
      • Payment Plans
      • Shut Off and Reconnect Process
      • Income-Eligible Assistance Programs
        • Eligibility Calculator
        • Resource Center
      • Give the Gift of Energy
      • Contribute to HeatShare
    • Understanding Your Bill
    • Report a Payment
  • Ways to Save
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      • Home Energy Saving Tips
      • Income-Eligible Weatherization
      • Heating Cost Calculator
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Columbus and Springfield Projects

Get the latest on projects near you

See project timelines and information

Bexley

College & Mound
Start date: March 2024
Contractor: Northern Pipeline
College & Mound Customer Letter

Delaware

Pennsylvania & Oakwood
Start date: February 2024
Contractor: Miller Pipeline

German Village

Deshler & Bruck
Start: April 2024
Contractor: Northern Pipeline

Customer Letter

Springfield

Dibert & Pleasant

Start: March 2024
Contractor: Northern Pipeline
Dibert & Pleasant Customer Letter

For more info

I'm here to assist you from 8 a.m. to 5 p.m. Monday through Friday and at select community meetings.

Luka Papalko
614-420-1376
lpapalko@nisource.com

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    • Northern Loop Pipeline Project
    • Vegetation Management
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-344-4077 (24/7).