Accessibility Statement

Version: July 1, 2023

Our Commitment to Accessibility

Our goal is for Columbia Gas of Ohio products and services to be available and accessible to the widest audience possible. We’re committed to the ongoing evaluation and improvement of our websites to provide the best customer experience possible.  

Website and Mobile App Accessibility  

Through the continued growth and improvement of our websites and mobile apps, Columbia Gas of Ohio strives to deliver the best accessible digital experience possible. We continuously monitor and measure the accessibility of our websites against the most current Web Content Accessibility Guidelines (WCAG), 2.1 AA at the writing of this statement. 

Feedback  

We are constantly working towards improving the accessibility of our website to ensure we provide equal access to all our users.  If you have concerns related to the accessibility of any content on this website or have ideas, comments or other feedback that would help us improve the accessibility and usability of our website, please contact us in your channel of choice.

E-mail: accessibility@nisource.com  
Mailing Address:

Phone: 1-800-344-4077 
Feedback Form: See below

If you have encountered a specific problem, please note the web address or URL where you experienced difficulty and describe the specific problem(s) you have encountered.

Accessibility Support  

Large Print Bills 

We provide large print bills for our visually impaired customers who may have trouble reading the standard font on their printed bill.  

To request large print bills, please call us at 1-800-344-4077.  

Braille Bills

Customers may request their bill be mailed to them in Braille in the state of Ohio. To request a braille bill, please call 1-800-344-4077.

PDF Accessibility  

For customers with registered online accounts, PDF versions of your bills are downloadable and accessible with current versions of screen readers such as NVDA or Adobe Acrobat (using the zoom feature). If you experience a problem accessing a PDF file, please contact us for assistance at 1-800-344-4077. 

Language Support  

Website Translations

We provide Google Translate services on our website to translate text into Chinese, French, German, Japanese, Spanish, Korean and Portuguese. To use this feature, select the desired language from the Google “Select Language” dropdown menu in the upper-righthand portion of the screen on any page of our site.  

Spanish Speaking Customer Support  

Spanish-speaking Customer Service Representatives are always available during support hours.  Call 1-800-344-4077 to reach Customer Service. Once connected to our Interactive Voice Response (IVR) system, press “6” to be connected to a Spanish-speaking agent.  

Translation Services

Translators are available to assist with many languages and dialects. If you require translation services to communicate, ask your Customer Service Representative for your preferred language once connected.

Medical Certifications

Shut off may be delayed if a licensed physician or public health official states that shut off would be a serious and immediate threat to the health or safety of a designated person in your household. To learn more about eligibility and guidelines, call us at 1-800-344-4077.  

Diversity, Equity & Inclusion  

Our commitment to Diversity, Equity & Inclusion is grounded in our core belief that our purpose extends far beyond our primary role as a utility company. As a company that places people at the heart of our mission, we are committed to delivering outstanding customer experiences at every level and touchpoint. 

We care about our customers and work every day to deliver safe and reliable energy with convenience and at a cost they value. We value all people with differences, experiences, and cultures which leads us to create a culture where employees, customers and communities are included. 

Accessibility Feedback Form